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How to use NEWDIH APP, plus answers to the questions we get most. Search by keyword, or browse by category.
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Getting started
From signing up to choosing your stage and joining a club.
4 articles
Account & sign-in
Passport settings, two-step verification, and what to do when you can't sign in.
5 articles
Plans & billing
Pricing, adding and cancelling modules, changing your payment method, and receipts.
5 articles
Club management
Inviting members, the roster, fees, away trips, opponents and player recruitment.
10 articles
Records & analysis
Video, Soccer Note, training and match records, and drills.
6 articles
Notifications & app
Notification settings, adding the app to your home screen, and supported languages.
4 articles
Troubleshooting
When sign-in, uploads, invitations or payments go wrong.
4 articles
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Getting started
Choose your stage (Player, Coach, or Lifeballer)NEWDIH APP changes based on how you're currently involved with football. You can hold more than one stage, and switch anytime.Sign up for NEWDIH APPAll you need is an email address. Enter the confirmation code you receive and your account (Passport) is created.What should I do first after signing up?Here's what to do in your first 30 minutes, by role. Separate starting points for players, coaches, and club administrators.Join a club via an invite link or QR codeOpen the URL or QR code your club sent you, sign in, and choose "This is me" to join.
Account & sign-in
Permanently delete your account (30-day grace period)Requesting permanent deletion starts a 30-day grace period. You can cancel it during that time. After it passes, your personal information is deleted.Change your display name, photo, and profileYou can change your display name, photo, and per-stage profile from the Passport screen.Suspend your account (you can restore it later)If you won't be using the app for a while, you can suspend your account. Your data stays intact, and you can restore it anytime.Set up two-factor authentication (MFA)Protect your sign-in with one-time codes from an authenticator app. Be sure to save your backup codes.What is Passport (your NEWDIH account)?Passport is your personal account that stays with you even if you change clubs. It's created automatically once you sign up.
Plans & billing
Cancel Your PlanCancellations are handled from the payment screen (the Stripe customer portal). Once a cancellation is confirmed, paid features stop working.Club Management Plan PricingThe Full package costs ¥10,000 a month. You can also choose À la carte to pick only the modules you need. Some modules are free to use.Individual Membership and Storage CapacityFree gives you 1GB. Standard (¥1,100/month) gives you 200GB, and Premium (¥3,000/month) gives you 500GB. You can also purchase additional storage.Add or Remove Modules (Charges Are Pro-Rated)You can add a module whenever you need one. Additions and removals take effect immediately, and charges are automatically pro-rated.Change Payment Method / Download ReceiptsAll billing operations are handled on the payment screen (the Stripe customer portal). You can also get receipts there.
Club management
Create an away trip and collect RSVPsAn away trip keeps RSVPs, the itinerary, the packing list, carpool assignments, handbook sharing and fee billing in one place.Create a camp and set the lodging and roomsCamp management covers sign-ups, lodging, room assignments, a day-by-day itinerary, packing, the handbook and fee billing in one place.Create a clubYou can create a club with just a club name. Each Passport can hold only one club.Collect fees and dues (invoice ledger and unpaid reminders)Create a plan, assign it to players, and generate invoices for the target month. Reconciling payments and reminding unpaid members all run from one screen.Add and invite coachesCoaches are added from a screen separate from players. Enter a last name, first name, and email address, then send an invitation email.Invite players with a join link or QR codeGenerate a URL and QR code from "Join link" in Club settings. Only the owner can generate or disable the link.Connect with opponents and arrange friendly matchesHave the other coach scan your QR code in person, and you'll be added to each other's opponent ledger. From there you can arrange a match schedule.Permissions and what can be delegated to coachesVenue booking, alumni rosters, and away trips can be delegated to the coach in charge. Operations involving money are owner-only.Publish a player recruitment page and trial sessions onlineCreate and publish a club recruitment page so families outside your club can apply for trial sessions without logging in.Bulk-register your player roster (Excel, CSV, photos, PDF)Register players in bulk from an existing roster file or a photo of a paper roster. Up to 200 players at a time.
Records & analysis
Create Drills (Practice Menus)Register drills with field layouts drawn on the tactics board, then assign them to practice sessions.Record Matches, Scores, and FormationsCreate a fixture as "Planned," then add the score and notes and set it to "Completed" once it's over. Formations can be saved too.Check and Increase Your StorageYou can check your usage on the Storage screen in settings. Even after you hit the limit, you get a 7-day grace period.Log Training Sessions and Assign DrillsRegister the practice date, venue, attending players, and coaches, then assign the drills you'll use that day.Uploading Videos (Supported Formats and Limits)MP4, MOV, and WebM are supported. Each video is limited to 60 minutes and 1GB per file.Writing a Soccer Note and Setting Its VisibilityVisibility has three levels: "Only me," "People close to me," and "Public." Users under 18 cannot make a note public.
Notifications & app
Switch the Display LanguageThe app supports 6 languages: Japanese, English, Korean, Chinese, Spanish, and Portuguese.Notification Types and SettingsThere are three types of notifications: in-app bell notifications, push notifications, and email. Configure them under Settings → Notifications.Turn On Push Notifications (iPhone: Add to Home Screen First)On iPhone, you can only receive push notifications on iOS 16.4 or later, and only after adding the app to your Home Screen.Add to Home Screen and Use It Like an AppNo app store download required. Add it to your Home Screen from your browser, and you can open it directly from the icon.
Troubleshooting
Can't Sign In, or Confirmation Email Not ArrivingFirst check your spam folder and the spelling of your email address. If your two-factor code won't go through, suspect your device's clock.Invite Link Won't Open or Shows an ErrorThe cause falls into three cases: "This link is invalid," "Not found," and "Already linked to a different player."Payment Won't Go Through, or a Charge FailsYour access won't be cut off right away. Check your card's expiration date and limit, then update your payment method from the billing screen.Video or Photo Upload FailsCheck these four things in order: format, size, storage, and connection. The limits are 60 minutes per video and 1GB per file.
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