Change Payment Method / Download Receipts
NEWDIH APP payments are processed through Stripe. NEWDIH does not store your card information.
Open the customer portal
- Open the screen for what you subscribe to and press its Stripe button. The Stripe customer portal opens.
- Club features: Add club features in the club menu → Manage billing (Stripe)
- Club storage: Club storage in the club menu → Manage subscription & billing (Stripe)
- Coach Recording: Passport Account tab → Coach Recording (Apple Watch) monthly add-on → Manage billing (Stripe)
What you can do in the portal
- Change your payment method (card)
- Update your billing information
- Download past invoices and receipts
- Cancel your plan (see Cancel your plan)
A receipt is issued for every invoice.
From the portal's billing history, you can download the monthly invoice / receipt as a PDF. If you want to change the payee name, update your billing information first and then issue the document.
From the portal's billing history, you can download the monthly invoice / receipt as a PDF. If you want to change the payee name, update your billing information first and then issue the document.
If a payment fails
A payment may fail because a card has expired or reached its limit. Access isn't stopped right away — the charge is retried. For details, see When a payment doesn't go through.
This is separate from club fees
This page covers your NEWDIH usage fee. The club dues and fees that parents pay work through a different system (see Collecting Fees & Dues).
Was this article helpful?
Thank you. We'll use this to make our help articles better.
Still stuck?
Get in touch with support at support@newdih.com. We reply on business days.
Get in touch with support at support@newdih.com. We reply on business days.