Invite Link Won't Open or Shows an Error
"This link is invalid"
The join link has been regenerated or disabled. Regenerating a link makes the previous one stop working immediately.
Fix: Ask your club administrator to send you the current join link.
"Invitation link not found"
The URL has been cut off partway, or extra characters have gotten mixed in.
Fix: This usually happens because a messaging app wraps and cuts the link, so instead of tapping the link directly, copy the entire URL and paste it into your browser. For a QR code, scan it again.
"Already linked to a different player"
This account is already linked to a different player's data within the club.
Fix: Please talk to your club administrator. The link on the roster side needs to be corrected.
"You are already a member of this club"
You've already finished joining. Just open the app as usual.
Can't register due to an age restriction
- Users under 13 cannot create a Passport without a club sign-up code. The code arrives when a guardian gives consent through the club (see Under 13, ages 13–17 and guardians).
- Users 13–17 need parental consent. You can join once the consent process is complete.
For club administrators
Regenerating a link means "everyone needs the new one redistributed." Unless a link has leaked externally by mistake, it causes less confusion not to regenerate it needlessly (see Inviting players with a join link).
Regenerating a link means "everyone needs the new one redistributed." Unless a link has leaked externally by mistake, it causes less confusion not to regenerate it needlessly (see Inviting players with a join link).
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Use “Ask a question” at the bottom right to ask us in chat. You can also check the in-app “Guide & FAQ”.
Use “Ask a question” at the bottom right to ask us in chat. You can also check the in-app “Guide & FAQ”.