Permanently delete your account (30-day grace period)
Permanent deletion cannot be undone. First check whether suspending your account is enough before proceeding.
How deletion works
- Open Passport from the menu, then open the account suspension/deletion section.
- Request permanent deletion.
- This starts a 30-day grace period. The screen shows the number of days remaining and the scheduled deletion date.
- During the grace period, you can cancel the deletion.
- After 30 days pass, your personal information is deleted.
After deletion, you cannot sign up again with the same email address.
To block re-registration, we retain only a hash of your email address (an irreversible value). If you plan to use the same address again in the future, choose suspension instead of deletion.
To block re-registration, we retain only a hash of your email address (an irreversible value). If you plan to use the same address again in the future, choose suspension instead of deletion.
Before you delete
- Cancel any paid plan — Requesting deletion alone doesn't stop billing (see Cancel a plan).
- If you're a club owner — The club needs to be handed over. Please contact support before deleting.
- Records you want to keep — Notes and videos cannot be retrieved after deletion.
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Still need help?
Use “Ask a question” at the bottom right to ask us in chat. You can also check the in-app “Guide & FAQ”.
Use “Ask a question” at the bottom right to ask us in chat. You can also check the in-app “Guide & FAQ”.