Troubleshooting
When sign-in, uploads, invitations or payments go wrong.
Can't Sign In, or Confirmation Email Not ArrivingFirst check your spam folder and the spelling of your email address. If your two-factor code won't go through, suspect your device's clock.Invite Link Won't Open or Shows an ErrorThe cause falls into three cases: "This link is invalid," "Not found," and "Already linked to a different player."Payment Won't Go Through, or a Charge FailsYour access won't be cut off right away. Check your card's expiration date and limit, then update your payment method from the billing screen.Video or Photo Upload FailsCheck these four things in order: format, size, storage, and connection. The limit is 10GB per file, with no limit on video length.
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Use “Ask a question” at the bottom right to ask us in chat. We answer from our published how-to information. You can also check the in-app “Guide & FAQ”.