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Use CRM get the profits!

What is the CRM?

CRM as an IT tool refers to a system for improving customer relationships and ensuring smooth transactions.

You can centrally manage not only customer information, but also contact information such as business negotiations, purchasing data, and inquiry history with customers. By analyzing the information accumulated by CRM, it is possible to accurately grasp customer requests and perform management to increase the number of high-quality customers leading to sales and profits.

16 recommended CRM tools

ツール名価格無料
トライアル
特徴
Sales Cloud月額3,000円〜(年間契約の場合の月額)世界No.1シェア
Microsoft Dynamics月額12,510円〜顧客や生産現場など全てにおいてプロセスやデータが繋がっているためスピーディーな意思決定が可能
ZoHo CRM1,440円〜(年間契約の場合の月額)Zohoの他のサービスと連携可能なため、一元管理しやすい。
OracleCRM On Demand要相談営業、マーケティング、サービス、コールセンターなど包括的にサポートする幅広い機能を備えている
R-CRM問い合わせにて多機能なシステムとなっているが、誰にでも利用しやすく構築されている
SugarCRM$52〜(年間契約の場合の月額)デモ●ブラウザでアクセス可能なため、容易に入手できる無償版のDL実績数は世界最高の800万件
Synergy!15,000円〜(初期費用118,000円)デモ●顧客管理に必要な機能だけを厳選したクラウドベースのCRM。業務に合わせて最適化できる自由設計データベース
EセールスマネージャーRemix Cloud問い合わせより見積もりデモ●定着率95%
InfAjast ES3.514,300円~30日間●使う機能だけを選択、構築可能
Kintoneライトコース780円/月
スタンダードコース1,500円/月
30日間●モバイル対応有
SAP CRM要相談最新の情報をリアルタイムで共有可能
Sensesライセンス費用25,000~/月
運用費用40,000円〜/月
14日間●外部サービス連携で情報を一元管理
Customa!ライトプラン9,980/月(初期費用19,960円)
プレミアムプラン17,800円/月(初期費用35,600円)
デモ●低価格でアカウント数は無制限
ちきゅう月1,480円〜9,800円30日間●シンプルなインターフェースによりマニュアルがなくても操作可能
Knowledge Suiteスタンダード1,800円/月(初期費用50,000円)
プロフェッショナル2,400円/月(初期費用100,000円)
14日間●顧客を地図上で管理できる
UPWARD基本パック21,000円/月(必須)
スタンダード2,200/月(初期費用10万円)
プロフェッショナル4,200円(初期費用10万円)
Salesforceと連携可能であり、セキュリティの強い

Recommend of NEWJI MARKETING TEAM! Carefully selected CRM that is really easy to use!

CRM is…! “Zoho CRM”

※Referrer “Zoho OFFICIAL SITE”

Zoho CRM centrally manages customer information and provides full visibility of how each customer and prospect is. By analyzing customer trends and customer contact points with data, we were able to make the next optimal approach, and we were able to actually improve the efficiency of our work by improving the process.


Regarding customer information management between sales personnel and marketing personnel, lack of information transmission and management are inadequate due to individual personnel being assigned to work and becoming management personnel. This is because may not be able to follow the customer properly.


In fact, we were quite confused about managing this customer information. It is often the case that teams cannot share management of Excel as well as management of new customers (prospective customers) …


However! ! ! ! !


By introducing Zoho CRM at our company NEWJI as well, we have managed centralized customer information. In that case, customer information that had been complicated until now can be visualized, and it is possible to follow up at the best and nice timing, and from the approach to the customer to the contract is smooth.


Let’s take a look at what Zoho CRM looks like in the video below, also posted on Zoho’s official site.

In addition, Zoho can link with apps that have various functions, so it is possible to obtain even to nice information.Once you use Zoho, probably you can’t leave. However, settings are easy if you use only CRM, but it will be difficult if you start using other linked Zoho apps! Lol

We recommend that you have one Zoho master in your team (administor). At our company, there are human resources who can lecture how to use such Zoho …

We are recruiting! w

CRM tool we want to use!

SAP CRM

※Referrer “SAP CRM OFFICIAL SITE”

“SAP” that everyone knows.
SAP CRM released by SAP enables the latest customer information to be shared in real time within the department or company. I am interested in the fact that each department and staff work together to enable flexible, speedy and effective customer strategy planning and implementation throughout the company.

Up to this point, it is not the same as normal CRM, but what you want to use at NEWJI MARKETING TEAM is:

  • Aggregate and analyze all customer data using SAP CRM, SAP ERP, and other systems.
  • Continue to implement PDCA for customers from customer profitability to optimization of sales and service activities.
  • Since it is possible to receive customer information and knowledge that are centrally managed within the system, we will realize speedy and optimal customer support at each customer contact point.

If we can fully utilize these functions, we can limit the number of prospective customers with a high degree of certainty, and we will be able to accurately approach the highly motivated group.

If we feel dissatisfied with Zoho, we would like to move to SAP next.
What is the effect of introducing CRM?CRM is excellent in real-time and allows teams to share information so that everyone can always obtain and use the latest information.

So sales and marketers always have the most update information to help them formulate the best way to reach potential customers. Also, by managing in a cloud that can be shared by all employees, you can check information about customers even when you are out, and even if something goes defect and problem, you can immediately search for problems from the past history.

With CRM, you can save time, improve productivity, and increase the amount of work time that directly affects your profits. Even as NEWJI, we want to master Zoho CRM first and continue to utilize it to maximize the benefits.

Let’s all save time and earn profit!

この記事の著者

info@newji.inc
NEWJI Inc.のCEOです。上場製造メーカーでコストダウンによる利益を1億7千万円を生み出し、IT×製造業の領域で独立。さらにコストダウンを加速すべく日々爆進中です。F.C.NEWJI代表兼任。